Shipping policy

Shipping and Delivery Issues
If you encounter any issues with your shipment, we recommend contacting the shipping carrier directly using the tracking number provided. They are best equipped to assist with delivery inquiries.

We are not responsible for refunding or replacing orders that the carrier marks as delivered to the address provided at checkout. It is the customer’s responsibility to ensure the accuracy and security of the delivery location.

We do not initiate claims with the carrier for such cases, and all related concerns must be directed to the shipping provider.

We do not offer refunds or replacements for orders shipped to incorrect addresses, missing apartment numbers, or inaccurate ZIP codes. Please verify that your shipping information is complete and correct before finalizing your order.

Shipping Rates
Shipping rates are automatically calculated at checkout based on the weight and dimensions of your package, as well as the destination. These rates reflect real-time carrier pricing to ensure accuracy and transparency.

Shipping Delays
We cannot guarantee delivery by a specific date. By placing an order, you acknowledge and accept that we are not liable for any shipping or delivery delays, regardless of the cause.

We are also not responsible for delivery interruptions due to events beyond our control, including but not limited to natural disasters, severe weather, customs delays, labor strikes, or carrier disruptions.

Shipping Errors
Orders are shipped to the address provided at checkout. We are not responsible for any additional fees or delays caused by incorrect, incomplete, or undeliverable addresses.

You assume full responsibility for any charges associated with misrouted or returned packages due to address errors or delivery refusal.

Lost, Stolen, or Damaged Shipments
We are not liable for any lost, stolen, damaged, or mis-delivered packages. If you experience any issues with the status or location of your shipment, please contact the shipping carrier directly for assistance. Claims regarding packages marked as “delivered” must be submitted within 48 hours of the delivery date. Claims submitted after this period will not be considered.

Tariffs, Customs, and Other Unexpected Fees
We are not responsible for any customs restrictions, tariffs, import duties, or other regulations imposed by the destination country. It is your sole responsibility to understand and comply with all applicable import laws and requirements. Any taxes, duties, or fees incurred during transit or upon delivery are the responsibility of the recipient.